Help

FAQ

1. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, giropay, Apple Pay, Google Pay and Klarna.

2. How long does shipping take?
The shipping time depends on your location. Typically orders should arrive within 3-10 working days within european countries and 5-15 working days within the US.

3. What is your return policy?
We offer a 30-day return guarantee on all our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.

4. Do you offer international deliveries?
No, currently we only deliver to the following countries:
Germany, Netherlands, Sweden, Switzerland, Austria, United Kingdom, United States, Poland, Czech Republic, Belgium, Luxembourg, Spain, Portugal, Ireland, Norway, Finland, Estonia, Italy, Lithuania, Latvia, Denmark, France, Greece, Slovakia, Hungary, Croatia, Bulgaria, Romania, Slovenia, Malta, Cyprus.

5. How can I check the status of my order?
After placing an order, you will receive a confirmation email with a tracking number and a link where you can track the status of your order or you can directly visit the order tracking on this website.

6. Do I need a return slip?
Please note that we do not currently cover any costs for returns.You can contact us at [email protected] or via this electronic form in the help section to process a return in accordance with our Right of cancellation policy.You must bear the costs for the return yourself.

7. How can I contact you if I have further questions?
If you have any further questions, please feel free to contact us via our contact form on the website or by email at [email protected].